Ask NHS has changed to AskFirst
From July 2021 AskNHS was rebranded to become AskFirst
To find out more about the rebrand please click here to read/download this fact sheet from Sensely, the tea behind the creation and back-end management of the App.
The latest AskFIRST Launch video can be found here
Access to your NHS, in your hand…
Read all about the App and how it can help you, or give us a try first with the online/web virtual assistant by clicking on the widget icon bottom right
Access Your NHS GP 24/7
No more having to wait for 8am (Mon-Fri) to book an appointment with your GP or Nurse,
The App connects you with your GP practice 24/7, allowing you to:
Manage your GP & Clinician appointments – Book, Cancel, Check 24/7
Consultations available in a way to suit you – Face to Face, Telephone, Video
Ask the Practice reception a question, request a Fit-Note etc
Download it now from your App store:
Access to Video Calls with your GP
(Your GP can see you now, wherever you are)
Can’t get to the practice due to work, childcare, too ill to move? – No problem:
The app includes a high quality Video Consultations option with your own GP
Access to the Help you need, when you need it!
Don’t want to see your GP only to find you didn’t need to?
Need help but your GP is closed?
Or just not sure what to do?
The apps interactive Health Care Assistant will ask you some questions to triage your condition and then advise you of the most appropriate onward care service (self-care, NHS111, GP appointment or accident and emergency) within appropriate timescale, effectively helping yous to choose the right service in Lewisham.
The triage algorithm has been created with local Lewisham GP and is based around NICE
Access to do it yourself
Just need some basic self care advice?
The app contains links and signposting to a wide range of NHS resources, which will allow you to manage your own health, both physical and mental.
Setting up just takes a few minutes…
All you need are a few details and then you will be connected to your GP Practice each time you log in through the App
Free to download and use (now & always)
You will never be asked to pay anything or for any payment details to use the App.
Safe and Secure
The App doesn’t store any of your details within the App, and follows all GDPR & Data Protection legislation
Download it now from your App store:
(*please note a few Lewisham GP practices are still to utilise some or all of the App functions/services)
(previously Ask NHS)
The AskFirst GP app is an app commissioned by NHS Lewisham Clinical Commissioning Group (CCG) to help patients get the right healthcare they need at the right time. It has been developed by a local GPs and leading IT company, Sensely. Using the app can help patients take more control of their own health
We are working hard to make sure that patients in Lewisham get the right service when they need it. For patients that need to see a GP we want to make sure that they can get access through mobile phone or smart devices.
We have been commissioned to develop and deliver the AskFirst GP app to support patients, registered with a Lewisham GP get easier access to primary care services.
The AskFirst GP is free to download and features an interactive symptom checker which triages the patient to the most appropriate onward care service (self-care, NHS111, GP appointment or accident and emergency) within appropriate timescale, effectively helping patients to choose the right service in Lewisham.
Some useful videos
(although the videos were taken whist the App was called AskNHS the processes remain the same)
Creating an account on ask nhs
Booking a telephone conversation
Launching a video appointment
Using the Symptom Checker