Ask NHS has changed to AskFirst

Why are we renaming Ask NHS?

We (Sensely) are immensely proud of our 6 year history working with the NHS, but we know our offering must evolve if we are to continue to provide support to even more people. And that includes our name and brand.

Our new name will raise our profile and help us to make a bigger difference for more people who need our support and working with partners outside of the NHS.

We are confident our new name and brand is relevant for today and future proof for tomorrow.


Are you going to be changing what you do?

No. Our aims, vision and mission remain unchanged: we want to listen and support patients whilst working alongside the NHS.

We simply want to do more of what we do best.


How did you come up with the new name and brand?

Our new name and brand was developed through an inclusive process involving patients, doctors and our community to ensure relevance, longevity and impact.


Why did you choose this name and logo?

The AskFirst name is inclusive, easy to spell and remember

The darker blue colour is accessible to those with visual impairment.

The block font is bold and accessible

The branding is clear and simple

The strapline clearly explains what we want patients to do.


Did you ask patients for their views?

Yes, patients have had the opportunity to be involved in the rebrand process in a number of ways. We were delighted that over 1000 patients took the opportunity to share their ideas and views over recent months.


How much did this rebrand process cost?

Sensely has incurred all costs associated with the rebrand, there has been no additional spend required from the NHS


When will the change take place?

The transition to the new brand name is planned to take place on 14th July at 5pm,.. We will also have the app labelled for a few months as AskFirst (formerly Ask NHS)


Will the old email address still work?

Yes, you will be redirected to AskFirst. Our new email address will be

What about your website and social media channels?

We have a fantastic new web page at Anyone who visits our previous website will be redirected.

Our new social media pages will be:

Twitter: @Askfirstgp

Facebook: Askfirst

If you already follow us on social media you won’t need to do anything.


The latest AskFIRST Launch video can be found here

(previously known as Ask NHS)

Access to your NHS, in your hand…

Read all about the App and how it can help you, or give us a try first with the online/web virtual assistant by clicking on the widget icon bottom right

Access Your NHS GP 24/7

No more having to wait for 8am (Mon-Fri) to book an appointment with your GP or Nurse,

The App connects you with your GP practice 24/7, allowing you to:

Manage your GP & Clinician appointments – Book, Cancel, Check 24/7

Consultations available in a way to suit you – Face to Face, Telephone, Video

Ask the Practice reception a question, request a Fit-Note etc

Download it now from your App store:


Access to Video Calls with your GP

(Your GP can see you now, wherever you are)

Can’t get to the practice due to work, childcare, too ill to move? – No problem:

The app includes a high quality Video Consultations option with your own GP

Access to the Help you need, when you need it!

Don’t want to see your GP only to find you didn’t need to?

Need help but your GP is closed?

Or just not sure what to do?

The apps interactive Health Care Assistant will ask you some questions to triage your condition and then advise you of the most appropriate onward care service (self-care, NHS111, GP appointment or accident and emergency) within appropriate timescale, effectively helping yous to choose the right service in Lewisham.

The triage algorithm has been created with local Lewisham GP and is based around NICE

Access to do it yourself

Just need some basic self care advice?

The app contains links and signposting to a wide range of NHS resources, which will allow you to manage your own health, both physical and mental.

Setting up just takes a few minutes…

All you need are a few details and then you will be connected to your GP Practice each time you log in through the App

Free to download and use (now & always)

You will never be asked to pay anything or for any payment details to use the App.

Safe and Secure

The App doesn’t store any of your details within the App, and follows all GDPR & Data Protection legislation

Download it now from your App store:


Placeholder – Graphic showing 33,000 residents signed up—— 4.7 rating on Apple App Store

About AskFirst (previously Ask NHS)

The AskFirst GP app is an app commissioned by NHS Lewisham Clinical Commissioning Group (CCG) to help patients get the right healthcare they need at the right time. It has been developed by a local GPs and leading IT company, Sensely. Using the app can help patients take more control of their own health

We are working hard to make sure that patients in Lewisham get the right service when they need it. For patients that need to see a GP we want to make sure that they can get access through mobile phone or smart devices.

We have been commissioned to develop and deliver the AskFirst GP app to support patients, registered with a Lewisham GP get easier access to primary care services.

The AskFirst GP is free to download and features an interactive symptom checker which triages the patient to the most appropriate onward care service (self-care, NHS111, GP appointment or accident and emergency) within appropriate timescale, effectively helping patients to choose the right service in Lewisham.

Some useful videos

Creating an account on ask nhs

Booking a telephone conversation

Launching a video appointment

Using the Symptom Checker

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