How does it work?
The app enables patients to interact with a virtual health care assistant called Olivia, she asks a series of questions (approximately 15) to assess your symptoms. Using NICE accredited evidence based protocol, based on your responses, Olivia will recommend the most appropriate onward care which includes self-care advice, appropriate GP appointment, GP call back, advice from NHS Choices and direction to urgent or emergency care.
For patients that need to see a GP, it is able to prioritise into more urgent appointment slots based on their needs and offer less urgent needs a later appointment. Patients are able to directly book an appointment without having to call the practice. In addition, a transcript of the questions and answers is sent to the patient’s practice, helping to make the consultation more efficient and effective.
The ASK NHS GP is free to download and features an interactive symptom checker which triages the patient to the most appropriate onward care service (self-care, NHS111, GP appointment or A&E) within appropriate timescale, effectively helping patients to choose the right service in Lewisham.
If you have any comments about NHS ASK GP please contact firstname.lastname@example.org
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