DIGITAL CHANGE MANAGEMENT

Digital transformation is not just about technology, but also about its adoption, optimization, and positive impact. It involves training our workforce and patients, and revising our work methods.

Change Management is central to NHS England's national Digital First vision, supporting general practice and PCN’s in successful transformation. Proper implementation of new technology and pathways is crucial to their vision’s success.

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Lewisham's Digital Change Manager has been supporting the digital transformation via:

• Projects 

• Digital Inclusion Hubs

• SMS

• NHS App

• Practice Websites 

• OCVC

• Automation 

• Advanced Telephony

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For more information, please contact Bianca Matthias, Digital Change Manager (Lewisham).