First Contact Phsyio

During COVID-19 this is a telephone physiotherapy service.

You can book patients into the OHL Physio First Telephone ehub slots. Patients do not have to have been seen by a GP prior to this appointment. Admin staff at your practice are able to directly book patients into these appointments.

Booking a patient for Physio

Referral Criteria

  • Patients must be aged 14 years or over
  • This service is to treat muscle, bone or joint problems. For example, back pain or arthritis.
  • Patients must have provided consent to speak to a physiotherapist.
  • Patients should not use this service if they have a fever or are feeling unwell and wanting treatment for any other form of illness.

Patients can self refer through their Ask NHS App


Is this service COVID safe? – During COVID-19 this is a telephone physiotherapy service.

How is physiotherapy feasible over the phone? – Most MSK problems are quite common and easy to recognise on the phone. Typically they will also resolve without the need for referral or ‘treatment’. By asking a series of questions, the FCP will be able to guide the patient on what to do and on how long it will likely take to recover. If they need further treatment, the FCP will be able to refer them on.

Do patients need to speak to their GP first? – No, Physiotherapists in this role are trained to screen for medical conditions and have more specific experience in musculoskeletal (MSK) conditions to be able to guide you on the best course of action, usually without the need for GP input, so they can self refer via the ASK NHS App

What if patients need a Scan? – The FCP is experienced in understanding when scans are useful and appropriate, if needed they will be able to organise this for the patient by communicating with their GP.


Adult Guidelines

Patients 18+ can book in through their practice or the Ask NHS App if they have muscle, bone or joint problems.

Paediatric Guidelines

Only patients aged 14+ can book onto this service. FCP does not treat patients under the age of 14.

Contact Information

Ryan BartlettClinical Development Manager
T: 0114 213 4050

One Health Lewisham

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