What is the Remote Monitoring Service?
This service monitors patients during the acute phase of COVID at home with the use of a provided sats probe, helping to keep patients at home safely, and highlighting any deterioration the patients may experience and so identify early any who may require further assessment/treatment.
You may have already received a message introducing the service from your GP Practice either by SMS or email:
What does it do?
Patients with suspected or confirmed Covid-19 will be followed up by the central e-hub team at Doctaly, including monitoring their oxygen saturation levels.
The aim is to virtually assess patients quickly using the information provided via an online chat bot (broadly speaking <5mins per patient review on average)
This is NOT a ‘long COVID’ clinic for prolonged follow up, and will only monitor patients for about 14 days before being discharged
Is this part of the NHS Covid tracking?
This service has NO relation or links to any of the Covid ‘trackers’ and does not record the patients movements nor any information of who they meet/encounter.
Is this service safe/secure?
As per existing WhatsApp security, all messages are encrypted and secured so only you and the person you’re communicating with can read them, and nobody in between, not even WhatsApp.
The service is primarily delivered through use of the popular and independent pre-existing social app called WhatsApp, so no other app needs to be downloaded, but if you are unable to use it, the service can also be delivered by telephone.
If you are unsure that you have been referred by your GP practice and/or are concerned you may have been contacted by a bogus organisation please check with your GP Practice
Will I need anything else?
In order to complete monitoring questions, patients need an oximeter probe. Devices will be provided for patient use free of charge. The Doctaly platform will identify if the patient already has a device and if not, provide instructions on how to obtain a SATS probe if required
These can be provided to patient free of charge from one of 7 below collection points across Lewisham. The Doctaly platform will identify the devices the patient has and provide instructions on how to obtain a device
The majority of patients will be required to arrange for a friend or relative outside of their bubble to collect a device on their behalf.
Collection points are allocated based on geographical location,with current points being:
The Marvels Lane Hot Hub
Woolstone Medical Centre
Grove Medical Centre
St John’s Medical Centre
The Bellingham Green Surgery
South Lewisham Group Practice
The Jenner Surgery
Who is managing this service?
The service is being managed by One Health Lewisham, the Lewisham GP Federation
Doctaly Assist is the IT platform delivering the service – https://doctalyassist.com/
Any Other Questions?
If you have any questions during the service you can ask via WhatsApp, email etc. If you are not receiving the service and have a question please complete the form below
—form (to go to?)